In an earlier article (Workplace Investigations) we shared with you what HR Investigations are and the different types that may take place. So what happens if you need to complete an investigation? Below is a high-level overview of the process and steps involved.
Receiving the Complaint: The HR department (or HR Consulting firm like ThryvX) or designated individual receives a formal complaint, anonymous tip, or becomes aware of a potential issue that requires investigation. The profcess for which a complaint, tip etc. can be submitted should be clearly outlined in your Employee Handbook).
Planning and Preparation: The investigator identifies the scope of the investigation, gathers initial information, and plans the investigation process.
Collecting Evidence: Gathering relevant evidence, which may include reviewing documents, emails, and other records.
Interviews: Conducting interviews with the complainant, the accused, and any relevant witnesses to gather their perspectives on the incident.
Documentation: Keeping thorough and accurate records of interviews, evidence collected, and the investigative process.
Analysis: Analyzing the collected information to determine whether a violation of company policy or law has occurred.
Conclusion and Recommendations: Drawing conclusions based on the evidence and making recommendations for appropriate action, which could range from disciplinary measures to training or policy changes.
Resolution: Communicating the investigation’s findings and recommended actions to relevant parties and implementing the necessary steps to address the issue.
Follow-Up: Monitoring the situation to ensure that the recommended actions are taken and that the issue is effectively resolved.
It’s important for HR investigations to be conducted impartially, confidentially, and in compliance with legal and organizational guidelines. This helps maintain trust within the organization and ensures a fair and respectful workplace for all employees.
Please contact us here at ThryvX if you eed help with an HR Investigation, or would you like your team trained on how to handle them. – Corette
